Refund & Cancellation Policy

This Refund & Cancellation Policy applies to the subscription products offered through the LeaderShield Funding Merchant Growth Platform, including Starter, Growth Foundation, Revenue Growth System, and Revenue Scale AI (collectively, "Subscription Products"). By purchasing or subscribing to any of these products, you agree to the terms outlined in this policy.

The Merchant Growth Platform offers four subscription tiers — powered by our partnership with Marketing Titan AI + Lead Titan AI — each billed on a monthly recurring basis:

You may cancel your subscription at any time. Cancellation terms are as follows:

• Monthly Subscriptions: Cancellations take effect at the end of the current billing cycle. You will continue to have access to the platform and its features until the end of your paid period. No partial-month refunds will be issued.
• How to Cancel: You may cancel your subscription by contacting our support team at support@leadershieldfunding.com, through your account settings in the Merchant Growth Platform portal, or by calling our customer service line. Written confirmation of cancellation will be provided via email.
• Automatic Renewal: All subscriptions automatically renew at the end of each billing period unless cancelled prior to the renewal date. It is your responsibility to cancel before the renewal date to avoid being charged for the next billing cycle.
• Downgrade Option: Instead of cancelling entirely, subscribers may downgrade to a lower tier at any time. Downgrades take effect at the start of the next billing cycle.

LeaderShield Funding provides a 14-day cooling-off period for all new subscription purchases. This means:

• If you are a new subscriber and wish to cancel within 14 calendar days of your initial purchase date, you are entitled to a full refund of your first month's subscription fee.
• The cooling-off period applies only to the initial subscription purchase and does not apply to subscription renewals.
• To exercise your cooling-off rights, you must notify us in writing (email or support ticket) within the 14-day window.
• Refunds under the cooling-off period will be processed within 10 business days of the cancellation request.
• Some jurisdictions may provide longer cooling-off periods. Where applicable law provides a longer period, the longer period will apply.

Beyond the 14-day cooling-off period, refunds may be issued at LeaderShield Funding's discretion under the following circumstances:

• Service Outages: If the platform experiences extended downtime (more than 72 consecutive hours) that prevents you from accessing core features, you may be eligible for a prorated refund or service credit for the affected period.
• Billing Errors: If you were charged in error (e.g., duplicate charges, charges after confirmed cancellation), a full refund for the erroneous charge(s) will be issued promptly.
• Material Misrepresentation: If the product or service materially fails to match the description provided at the time of purchase, you may request a refund within 30 days of discovering the discrepancy.
• Unauthorized Charges: If charges were made without your authorization, please contact us immediately. Unauthorized charges will be refunded in full upon verification.

To request a refund, please follow these steps:

1. Submit a Request: Email support@leadershieldfunding.com with the subject line "Refund Request" or submit a ticket through the support portal. Include your account email, subscription tier, date of purchase, and reason for the refund request.
2. Review Period: Our billing team will review your request within 5 business days and may request additional information if needed.
3. Decision & Processing: If approved, refunds will be processed to the original payment method within 10 business days. You will receive an email confirmation once the refund has been processed.
4. Disputes: If your refund request is denied and you disagree with the decision, you may escalate the matter by contacting legal@leadershieldfunding.com.

The following items and fees are non-refundable:

• Setup or Onboarding Fees: Any one-time setup, activation, or onboarding fees charged at the time of initial enrollment are non-refundable.
• Completed Service Periods: Subscription fees for billing periods that have already been fully utilized (i.e., the billing cycle has ended) are non-refundable.
• Training Materials & Digital Content: Any training courses, digital downloads, or educational materials that have been accessed or downloaded are non-refundable.
• Agent Enrollment Fees: Fees paid by agents to join the LeaderShield Funding as independent contractors are non-refundable after the 14-day cooling-off period.
• Custom Integrations & Add-Ons: Any custom development, API integrations, or premium add-on services that have been delivered or initiated are non-refundable.

Agents should be aware that customer refunds and cancellations may affect their commission payments:

• If a subscription is cancelled and refunded within the cooling-off period, any commissions paid to the referring agent for that subscription will be subject to clawback.
• If a subscription is cancelled after the cooling-off period, commissions earned on completed billing periods are not subject to clawback, but future residual commissions will cease.
• For MCA-related commissions, separate clawback provisions apply as detailed in the Agent Agreement and Commission & Compensation Overview.

LeaderShield Funding reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated to active subscribers via email at least 30 days prior to taking effect. Continued use of the Subscription Products after changes are posted constitutes your acceptance of the revised policy.

If you have questions about this Refund & Cancellation Policy, need assistance with a cancellation, or wish to request a refund, please contact us: